Terms of Service

NeighborShare is a peer-to-peer platform connecting Australian residents to share tools and exchange neighbourhood skills. We do not own any tools or directly provide services — we operate a secure, facilitated marketplace.

The platform includes two modules: Tool Rental (borrow a neighbour's tool by the day) and Tasks / 邻里帮 (post and accept one-off skill-based jobs).

To use NeighborShare you must:

• Be 18 years of age or older
• Hold a valid Australian residential address
• Provide your real name, phone number and email address
• Complete email verification

As an owner, you declare and warrant that:

• You have legal ownership or authorised right to rent the listed tool
• The tool description, photos, and accessory list are accurate and complete
• The tool is in safe, working condition with no hidden defects or hazards
• Listing photos serve as the official condition record for comparison at return

All new listings are reviewed by our team within 24 hours before going live.

All payments are processed through the platform, including rental fees and deposits. Platform fees are 12% for tool rentals and 15% for Tasks.

Owners must confirm or decline booking requests within 2 hours. Unclaimed bookings are automatically cancelled and fully refunded.

To protect all parties, photo documentation is required at both pickup and return:

• Pickup: borrower must upload at least 2 photos (full view + brand label) confirming condition
• Return: borrower uploads photos proving condition; owner confirms within 24 hours
• All photos are timestamped and stored as official platform records for dispute resolution

• Deposits are held in escrow by NeighborShare — not transferred to the owner
• Upon owner confirmation of satisfactory return, the deposit is refunded within 24 hours
• If the owner does not respond within 24 hours, NeighborShare will step in to resolve
• Cancellation: cancel 48h+ before pickup — full refund; cancel within 48h — first day's rental fee is non-refundable

If damage is found at return:

• Owner must upload damage photos and submit a claim when confirming return
• Platform compares pickup and return photos; a case specialist arbitrates
• Both parties are notified of the outcome within 3 business days
• Compensation is deducted from the deposit; amounts exceeding the deposit are the borrower's liability

NeighborShare offers optional rental insurance, selectable at checkout. See full details at:

Insurance plans →

Purchasing insurance does not remove the obligation to complete photo documentation. Insurance provides an additional layer of protection beyond the deposit.

We take your privacy seriously. For full details on data collection and use, see:

Privacy Policy →

NeighborShare communicates via email and in-app notifications. Urgent task alerts are sent via Web Push, which requires user permission.

To the maximum extent permitted by law, NeighborShare is not liable for:

• Personal injury or property damage arising from tool use
• Any losses arising from disputes between users
• Interruptions or errors in third-party payment services
• Service interruptions caused by force majeure events

These terms are governed by the laws of New South Wales, Australia. Disputes shall first be referred to mediation.