🔒 Data Protection

Privacy Policy

We take your privacy seriously. This policy explains how we collect, use and protect your personal information.

📅 Effective: 1 June 2025 🇦🇺 Compliant with Privacy Act 1988 (Cth)
Contents
1. Information we collect 2. How we use it 3. Contact privacy 4. Photos & media 5. Sharing data 6. Security 7. Your rights 8. Cookies & push
Section 1
Information we collect
TypeDetailsWhen
Account Name, email, phone, suburb Registration
Verification Email OTP, KYC status Registration / KYC
Tool listings Photos, description, pricing, suburb Listing
Orders Booking dates, payment records, deposit status Booking
Condition photos Pickup & return photos (timestamped) Handover / Return
Push subscriptions Browser push subscription (encrypted) Push permission granted
Section 2
How we use your information
  • Verify identity and prevent fraud
  • Facilitate tool rentals and Tasks matches
  • Process payments, deposits and refunds
  • Send transactional notifications (booking confirmations, return reminders, etc.)
  • Provide condition photos as evidence in dispute resolution
  • Improve platform features using anonymised data

We do not use your personal information for advertising, and we never sell it to third parties.

Section 3
Contact privacy
🔒 Contact details hidden until deposit is paid

Neither party can view the other's phone number or precise address until the deposit payment is confirmed. Only a general suburb is shown (e.g. "Chatswood"). Full contact details are automatically unlocked upon deposit confirmation.

This protects user privacy and ensures transactions remain on-platform, protecting all parties.

Section 4
Photos & media

Photos uploaded to the platform are used for:

  • Listing photos: displayed to potential borrowers; serve as the initial condition record
  • Pickup/return photos: accessible only to the two parties and platform admins for dispute resolution

Condition photos are timestamped and retained for 90 days after rental completion, then automatically deleted (unless an unresolved dispute exists).

Section 5
Sharing your data

We only share information in these circumstances:

  • Payment processing via Stripe (subject to Stripe's own privacy policy)
  • SMS via Twilio for urgent task alerts (phone number only)
  • Legal requirements: if required by law or court order

We do not share your personal information with advertisers, data brokers, or any other commercial third parties.

Section 6
Security
  • All data transmitted via HTTPS/TLS encryption
  • Passwords are hashed with bcrypt — platform staff cannot view your password
  • Database access is strictly controlled; only authorised systems can query it
  • Admin accounts have tiered access; customer service staff see masked phone numbers
Section 7
Your rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and data (subject to completing active transactions)
  • Opt out of Web Push notifications at any time
  • Request information about specific data uses

To exercise these rights, email privacy@neighborshare.au. We will respond within 30 days.

Section 8
Cookies & push notifications

We use browser localStorage to store your language preference and login session. We do not use tracking cookies.

Web Push notifications require your explicit permission. You can disable them anytime in your browser settings or unsubscribe from your account settings.

Privacy questions?

If you have questions about this privacy policy, contact our privacy officer.

📧 privacy@neighborshare.au